Support Center

Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.
We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.

Sales Team: sales@viveshare.comSupport Team: support@viveshare.com
Q:How long will it take to get your support response? A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately. How can I get the free trial version of the software? A:You can get our softwares trial version, just visit our website-viveshare.com, click the download button under our products icon. When you run the program after installed it on your computer, a registration request window will pop up. Click Register Later, then you can use the trial version. How to purchase your product and how long will I receive the license code after I complete the purchase? A: Find the product you need on our website. Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you didn't get it for some reasons (for the details, please see below).
Note: Please provide valid Email address when you fill the order form.
Please keep registration information of the software you received well for further use. Why I didn't receive the license code for several hours after my purchase? A: There are several possible reasons:
1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
3. You provided invalid Email address when you ordered the software.
If you are under one of the last two situations, please contact our Sales Team at sales@viveshare.com to get assistance. How to register my software? A: After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Enter License Code..." in Help menu or the menu named by our software name, enter your name and license code in the corresponding box to finish the registration.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it. I entered the license code you sent to me, but the software said "Registration info is invalid". Why? A: There are several possible reasons for the failed registration.
1. This is caused by entry error. You'd better copy and paste the license code to avoid a typo. And please don't add any blank before or after the code.
2. License code is for the old version, but you use it to register upgrade version.
3. You order or download wrong product, such as mix up ViVE Blu-ray Copy and ViVE Blu-ray to DVD Copy.
4. You mix up the Windows and Mac version products. Please note that they are completely two different products and get different license code for each own. I lost my license code, can you send it again? A: Sure. Please write to us at sales@viveshare.com, and please enclose your order related information (such as Order ID, E-mail address, name you used when you purchased, etc.) which will enable us to find your order in our database in time. If I purchase your software, can I upgrade it for free in the future and how to apply the upgrade? A: If you have purchased our softwares, you can always get normal update version of the software for free. Please visit our website-viveshare.com and download our update version software. You can register it with the original license code to finish the registration. Do I need to re-register after I re-install the software? A: Yes. Thats right. You need to re-register with the original registration information after you re-install the software. Q: I get a new computer, what should I do to move the software I purchased to the new computer. A: No matter you have changed new computer or reinstall the operation system, you can always use your original registration information to register our software which you have purchased. Q: Is online order secure?

A: Yes , the data is encrypted and it is 100% secure.

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